What to do if you have a concern about CASA:

In the course of our work as court-appointed Guardians ad Litem advocating for the best interests of children, we recognize that we will have disagreements with others involved in those cases and that we will not always satisfy the priorities of other parties. Many of these disagreements are attributable to the nature of our court-based work, wherein different parties take different positions on what is the best outcome of a case.

When, however, there are concerns about the quality of CASA’s work on a case, our professionalism, or whether we are fulfilling our statutory role, as opposed to dissatisfaction that our stated position is not what another party wishes it were, we take those concerns very seriously and wish to address them.

In most cases, these concerns can be satisfactorily addressed informally, through conversation with the CASA staff, starting with the Advocacy Coordinator assigned to the case, continuing if necessary, to that person’s Team Leader or Director of Advocacy and potentially culminating with CASA’s Chief Program Officer. We welcome and encourage these conversations.

In the event that conversation does not resolve a party’s concern, a party may choose to make a formal written grievance via email at grievance@casaofthesouthplains.org. This email box is monitored only by the Director of Advocacy and Chief Program Officer.